Refund Policy
Last updated: 2 June 2026
1. 14-day withdrawal
Under Belgian consumer law (Wetboek Economisch Recht, Art. VI.47) you have 14 calendar days from delivery to withdraw from your order, without giving any reason.
2. Exception — sealed food
UMAN bars are food sealed for hygiene. Once the outer packaging is opened, the withdrawal right no longer applies (Art. VI.53, 5°). Unopened, intact boxes can be returned within 14 days.
3. Damaged or wrong items
If your order arrives damaged or incorrect, email hello@uman.rfud.io within 7 days with photos. We replace or refund at no cost.
4. How to request a refund
- Email hello@uman.rfud.io with your order number.
- We confirm and send return instructions within 2 working days.
- Ship the unopened items back at your cost (unless damaged/wrong).
- Refund is issued within 14 days of receipt via the original payment method.