Refund Policy

Last updated: 2 June 2026

1. 14-day withdrawal

Under Belgian consumer law (Wetboek Economisch Recht, Art. VI.47) you have 14 calendar days from delivery to withdraw from your order, without giving any reason.

2. Exception — sealed food

UMAN bars are food sealed for hygiene. Once the outer packaging is opened, the withdrawal right no longer applies (Art. VI.53, 5°). Unopened, intact boxes can be returned within 14 days.

3. Damaged or wrong items

If your order arrives damaged or incorrect, email hello@uman.rfud.io within 7 days with photos. We replace or refund at no cost.

4. How to request a refund

1. Email hello@uman.rfud.io with your order number.
2. We confirm and send return instructions within 2 working days.
3. Ship the unopened items back at your cost (unless damaged/wrong).
4. Refund is issued within 14 days of receipt via the original payment method.